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Laura Pennington – Franchise Consultant

My career started in the financial services industry as I started work as a telephone broker at Fidelity Investments.  I quickly worked my way off the phones and into the complaints handling team.  From here I moved into training by assisting the Training Manager with the preparation and delivery of new staff training.  I soon became involved in the recruitment and training of all the new staff employed for the phone and correspondence teams.  My role became that of Trainer and then Team Leader for the new staff as they were then integrated into the department.

It was during my time here that I realised that I had a passion for the recruitment and selection of staff.  I had a good eye for candidates and I was able to successfully place and coach those appropriate for the industry.

In a bid to broaden my search and knowledge in recruitment, I left Fidelity in 2004 and took a job with high street recruiters Brook Street.  Working in South London I quickly became responsible for placing permanent staff with a variety of different companies across many industries, including local estate agents to large blue chip organisations.  The roles varied from office assistants to skilled staff and Managers.

In 2006 I took a role in Recruitment Management.  Starting with a company called Prestige Nursing + Care.  My role was National Recruitment Manger.  It entailed working with our company owned and Franchise branches to recruit the right staff for their territories.  I ran a team of 10 consultants from Head Office.  The responsibilities of my staff were the recruitment and selection of the staff nationally.  I was responsible for our online presence, so all job advertising and marketing and then the initial screening and the interview and compliance process.

In March 2010 I took on the role of Regional Manager for the South West of England.  My job was split between managing the company branches and working as an advisor for the Franchisees.  Responsibility’s included, Recruitment, Marketing, Business planning, tight control over P&L, Training and Management.  I was also very involved In redesigning our new recruitment system and writing the manuals and help guides for the branches and advisors.

In 2013 I had a baby and took Maternity leave for 10 months, I returned to work before having my second baby late 2014. 

I relocated to the South West in 2014 and started with The Franchising Centre in 2015.  Working within the careers centre I now work at placing quality individuals within the franchising industry.  Dealing with Managers, Directors and alike. 

In my personal life I enjoy nothing more than being out and about with my family.  We have a small Vineyard that we farm as a hobby and we enjoy living in the west country and the “outside living” culture it brings.